Terms & Conditions

Scope and Introduction

Welcome to Nana Casino. These Terms and Conditions (hereinafter "T&Cs") govern the use of the website and online gambling services provided by Nana Casino.

By registering a user account, logging in, or using any services offered on the website, you accept these T&Cs in full and without reservation. Please read these terms carefully before proceeding. If you do not agree with any part of these T&Cs, you must not use the services.

This site operates under an Anjouan licence and is not regulated by the UK Gambling Commission. If you have any questions or require clarification on any matter, you can reach our customer support team at any time via email at [email protected].

Eligibility and Registration

The use of Nana Casino's offerings is subject to strict legal requirements, particularly regarding the residency and age of players in the United Kingdom:

  • Age Restriction: Registration and participation in real-money gaming are exclusively permitted to adults aged 18 or over. Minors are strictly prohibited from using the service. Nana Casino reserves the right to request age and identity verification at any time.
  • Residency and Jurisdiction: The offering is primarily aimed at players residing or habitually resident in the United Kingdom. Users must ensure that accessing our services is legal within their local jurisdiction.
  • Exclusion of Specific Groups: Employees of Nana Casino, affiliated companies, and their immediate family members are excluded from participating in the games.
  • Verification and Self-Exclusion: As part of the registration process, a mandatory check is performed against self-exclusion registers (such as GAMSTOP) to ensure that no active gaming ban is in place for the player. Accounts of excluded individuals will be closed immediately.

Account and Conduct Rules

Each player is permitted to maintain exactly one user account at Nana Casino. Opening multiple accounts is prohibited and will result in the immediate suspension of all affected accounts and the forfeiture of any balances.

  • Player's Duty of Care: You are required to keep your login details (username and password) strictly confidential and protect them from access by third parties. Any activity that takes place via your account will be attributed to you personally.
  • Accuracy of Information: All information provided during registration (name, date of birth, address) must be truthful and match your official identification documents.
  • KYC (Know Your Customer) Checks: To comply with legal requirements, we reserve the right to carry out comprehensive identity checks. This includes providing a valid government-issued photo ID and proof of address (e.g, a recent utility bill).
  • Deposit Limits: In accordance with responsible gambling standards and UK regulatory expectations, players can set financial limits on their accounts, and affordability checks may be conducted where appropriate.

Deposits, Withdrawals, and Payment Methods

Nana Casino offers various secure payment methods authorized in the United Kingdom to ensure smooth transactions.

  • Payment Methods: Supported payment options include major debit cards (such as Visa and Mastercard), bank transfers, Apple Pay, and recognized e-wallets (such as PayPal, Skrill, and Neteller), provided they comply with UK regulatory requirements.
  • Anti-Money Laundering (AML): Deposits must originate from accounts or payment cards registered in the account holder's name. Withdrawals are generally processed back to the same method used for the deposit, wherever technically feasible.
  • Processing Times: Withdrawal requests are processed promptly following successful account verification. Any applicable transaction fees will be displayed transparently.

Bonuses and Promotions

Nana Casino offers bonuses, free spins, or promotions from time to time. These are subject to specific promotional terms:

  • Wagering Requirements: Bonus funds are always subject to specific wagering requirements before they can be converted into real money and withdrawn. These conditions are clearly defined in the respective promotion details.
  • Bonus Abuse: Attempting to exploit bonuses through unfair practices, systematic betting, or multiple accounts will result in the forfeiture of the bonus funds and all winnings derived from them, and may lead to account closure.
  • Game Restrictions: Specific limits and mechanics apply in accordance with fair play standards, such as maximum bet limits per spin and balanced game pacing where applicable.

Responsible Gambling

Gambling should be and remain a form of entertainment. Nana Casino is actively committed to player protection and underage prevention, supporting responsible gambling according to UK standards.

  • Setting Limits: Players have the option to set individual deposit, loss, or wagering limits on their account, which can be adjusted at any time. Tightening limits takes effect immediately, while loosening them is subject to a mandatory cooling-off period.
  • Self-Exclusion: Players can temporarily or permanently exclude themselves from gaming via their account or directly through the national self-exclusion scheme (GAMSTOP). Note that this scheme does not cover this site: registering with it does not block an account here.
  • Support Services: If you feel that your gambling behavior is becoming problematic, we recommend utilizing professional support services. Free and confidential help is available through organizations such as GamCare (National Gambling Helpline: 0808 8020 133) or via BeGambleAware.org.

Anti-Money Laundering (AML)

Nana Casino is legally obliged to implement strict measures to combat money laundering and terrorist financing (Anti-Money Laundering โ€“ AML).

  • Transaction Monitoring: All financial flows are continuously monitored. Suspicious transactions, unusually high stakes, or inconsistent payment flows are reviewed internally and reported to the relevant authorities if necessary.
  • Source of Funds: For certain deposit or turnover volumes, the casino is legally obliged to request proof of the origin of the funds used (Source of Funds). If a player fails to comply with this request, the account may be temporarily or permanently suspended.

Limitation of Liability and Intellectual Property

  • Availability of Services: Nana Casino strives to ensure the continuous availability of the website, but assumes no guarantee for uninterrupted access. Technical disruptions, maintenance work, or force majeure may lead to outages, for which no liability is assumed.
  • Content and Software: All content, trademarks, logos, and software applications provided on the website are subject to copyright and belong to Nana Casino or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

Dispute Resolution and Customer Service

  • Support Contact: For complaints, questions, or discrepancies, please first contact our customer service team at [email protected]. We strive to resolve all concerns as quickly and fairly as possible.
  • Nana Casino is committed to resolving disputes through direct dialogue wherever possible.

Changes to the T&Cs

Material changes will be communicated to players in good time via email or through a clear notice on the website. Continued use of the services after the changes come into effect constitutes agreement to the new T&Cs.