Privacy Policy

Updated: July 2026.

Welcome to Nana Casino (nanacasino.co). Protecting your personal data and privacy is our top priority. Below, we inform you in detail about the collection, processing, and use of your personal data in connection with the use of our website and online gambling services. We process your data in accordance with applicable data protection laws and gaming regulations.

Controller and Data Protection Officer

The controller responsible for data processing is:

If you have any questions regarding data protection, the exercise of your rights, or our security measures, you can contact our Data Protection Officer directly at any time via email at [email protected].

Principles of Data Processing

We collect, process, and store personal data only when there is a legal basis for doing so or when you have given us your explicit consent. Personal data includes all information relating to an identified or identifiable natural person (e.g, name, address, email address, IP address, payment details, and gaming-related behavioral data).

Data processing is carried out to ensure a secure, fair, and regulated gaming operation, as well as to comply with anti-money laundering and responsible gambling requirements.

Collection and Processing of Personal Data When Visiting the Website

3.1 Automatic Data Collection (Log Files)

When you visit our website nanacasino.co, our system automatically collects information and data from the computer system of the accessing device. This is technically necessary to display our website to you and to ensure stability and security.

The following data is collected:

  • Browser type and version used.
  • User's operating.
  • IP address of the accessing device (anonymized or truncated where necessary).
  • Date and time of access.
  • Websites from which the user's system reached our website (referrer URL).
  • Websites accessed by the user's system via our.

The legal basis for the temporary storage of this data and log files is our legitimate interest in ensuring the functionality and IT security of the website.

3.2 Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as web beacons and local storage) to improve user experience, analyze traffic, and provide personalized content and advertising.

  • Strictly Necessary Cookies: These are essential for the operation of the website (e.g, to maintain your session and login details).
  • Analytical and Marketing Cookies: These are only set with your explicit consent. They help us better understand user behavior and optimize our offerings. You can withdraw your consent at any time via our website cookie settings.

Registration, Verification, and Customer Account

To use the full gaming offerings of Nana Casino, opening a user account is required.

4.1 Registration Data

During registration, we collect the following mandatory information:

  • Full first and last name.
  • Date of birth and age (to verify legal age).
  • Residential address and postcode.
  • Email.
  • Phone.
  • Desired username and secure.

4.2 Legal Obligations and Identity Verification (KYC)

As a licensed online gambling platform, we are subject to strict legal regulations, particularly regarding anti-money laundering and regulatory standards.

For this reason, we are legally required to verify your identity and age (Know Your Customer / KYC). For this purpose, we collect and process:

  • Identification documents (e.g, driver's license or passport).
  • Proof of residence (e.g, recent utility bill or bank statement).
  • Where applicable, proof of the origin of funds used (Source of Funds / Source of Wealth) to prevent money laundering and fraud.

The processing of this data is carried out to fulfill legal obligations and relevant gaming and anti-money laundering regulations.

Payment Transactions and Financial Data

For deposits and withdrawals on your Nana Casino account, we partner with secure and regulated payment service providers.

5.1 Supported Payment Methods

In accordance with standards and preferences in Canada, we support common and secure payment methods, including:

  • Credit and debit cards (Visa, Mastercard).
  • Interac e-Transfer and online banking.
  • Electronic wallets (E-wallets like Skrill, Neteller, MuchBetter).
  • Prepaid cards and local payment solutions (such as Paysafecard).

5.2 Data Processing for Transactions

When executing transactions, we collect payment information such as transaction amounts, timestamps, and account details or credit card numbers (the latter are typically processed directly by certified payment service providers in compliance with PCI-DSS standards and are not stored in plain text on our servers).

The processing of your financial data is based on contract fulfillment and compliance with statutory retention obligations.

Player Protection, Addiction Prevention, and Exclusion Systems

Protecting our players from gambling addiction and problematic gaming behavior is a top priority for Nana Casino. We implement strict measures within the framework of responsible gambling.

6.1 Limits and Self-Exclusion

You can set various limits through your user account at any time:

  • Deposit limits (daily, weekly, monthly).
  • Loss limits and wager.
  • Session time.
  • Temporary or permanent self-exclusion from gaming.

6.2 Responsible Gambling Support

To comply with regulations and protect vulnerable players, we cooperate with recognized player protection frameworks.

If you or someone you know is looking for support with problem gambling, we encourage you to reach out to Canadian support services, such as the Responsible Gambling Council (RGC), Gamblers Anonymous, or provincial help lines (e.g, ConnexOntario at 1-866-531-2600, or the BCLC GameSense / equivalent local resources).

Data processing in the area of player protection is carried out to fulfill mandatory legal requirements and in the public interest.

Transfer of Data to Third Parties

Your personal data will generally only be transferred to third parties if required by law, necessary for contract execution, if you have explicitly consented, or if we have a legitimate interest.

  • Payment Service Providers: To process deposits and withdrawals with banks and payment processors.
  • Identity and Age Verification Services: To carry out legally required KYC checks.
  • Regulatory and Law Enforcement Authorities: To fulfill legal information obligations toward competent authorities.
  • IT Service Providers and Hosting Providers: Carefully selected under data processing agreements to secure our server infrastructure.

International Data Transfer

Should we transfer personal data to service providers or corporate affiliates outside of Canada, we ensure an adequate level of data protection is maintained through appropriate safeguards and legal mechanisms.

Data Security

Nana Casino employs comprehensive technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, manipulation, or unauthorized disclosure.

  • Encryption: Our website uses modern SSL/TLS encryption throughout (recognizable by the lock symbol in your browser's address bar and the https:// prefix) to ensure the confidentiality of data transmission.
  • Access Controls: Access to personal data is strictly limited to employees and partners who require this data to fulfill their professional duties and who are bound by confidentiality obligations.
  • Security Audits: Our systems are regularly reviewed for vulnerabilities and updated to match current security standards.

Retention Period and Deletion of Data

We store your personal data only for as long as necessary to achieve the processing purposes or as required by statutory retention periods.

  • Account Data: After your user account is closed, your data will be blocked for the duration of statutory retention periods (particularly from anti-money laundering and tax laws, which may require retention periods of up to 10 years) and deleted irrevocably once these periods expire.
  • Log Files: Technical log data and IP addresses are generally deleted or anonymized after a maximum of 30 days, unless a security incident requires longer retention for evidentiary purposes.

Your Rights as a Data Subject

As a data subject, you have comprehensive rights that you can assert against Nana Casino at any time. To do so, please contact us via email at [email protected].

  • Right of Access: You have the right to request confirmation as to whether we are processing personal data concerning you, and to obtain access to this data and certain additional information.
  • Right to Rectification: You can request the correction of inaccurate data or the completion of incomplete data.
  • Right to Erasure / "Right to be Forgotten": You have the right to request the deletion of your personal data, provided no statutory retention obligations or legitimate interests on our part prevent it.
  • Right to Restriction of Processing: Under certain conditions, you can request the restriction of processing your data.
  • Right to Data Portability: You have the right to receive the data you provided in a structured, commonly used, and machine-readable format, or to request its transmission to another controller.
  • Right to Object: You can object to the processing of your data based on legitimate interests for reasons arising from your particular situation.
  • Right to Withdraw Consent: Any consent given for data processing can be revoked at any time with effect for the future.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates applicable privacy laws.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changing legal frameworks, new website features, or altered regulatory requirements in the gaming sector. The current version is always available on our website at nanacasino.co. We recommend checking this page regularly to stay informed about the protection of your data.